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Policies

Policies 

Welcome!

Everything at danani is designed and handcrafted by Dani Hagemeister.

Because everything here is made by hand generally I can make most any change or add most any element you can imagine.

I love custom orders whether it be a custom dying feathers for an existing design or creating a brand new design! Please contact me if you don't find what you're looking for. Any special requests should be communicated prior to order placement.

Although the item you receive won't be the exact item pictured, every item I make is true to the original and most often you'd think they were identical twins! If you have any questions about this process please feel free to contact me.

 

Payment

We accept payment through PayPal.

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 You don't have to have a PayPal account to make a purchase with us. To checkout without a PayPal account simply proceed to the PayPal page and enter your address and credit card information without logging in.

Payments processed through danani are secure we use 128 bit SSL encryption (Secure Socket Layer). We Also have level 1 PCI compliant web hosting and shopping cart.

Orders will be processed upon receipt of payment. Custom orders will be processed according to terms agreed upon on your custom order invoice. If you purchase the deposit for a Custom Bridal Adornment your order will be processed according to the invoice sent after details of your order are established.

 

Order Processing

  • Ready to ship, in stock items ship within about 2 business days in most cases. 
  • Made to order items ship within about 7-10 business days in most cases. 
  • Custom pieces, depending on customization, can take anywhere from 1 week to 6 weeks. 
  • Custom bridal party pieces can take anywhere from 3-6 weeks. 
  • If you need rush processing (meaning your item is made to order but must be produced shiped with in 3 business days) you may need to pay a rush processing fee rangning from $10-$20.

Processing times are in addition to shipping time frames. If you need an item sooner than maximum estimate please contact me.

 

Gift Packaging

All orders are gift packaged at no additional cost! When your danani adornments arrive you find them gift packaged inside the regular shipping packaging even if it's just a gift for yourself! If it's a gift for someone else, simply open the shipping package and you'll find the already wrapped gift inside ready for giving. The packaging we use both looks pretty and serves to keep your adornments perfectly intact through the shipping process. Multiple item orders are consolidated, when possible, into the same gift boxes to reduce potential waste. This way the gift packaging still does it's job of keeping your hand crafted adornments safe, and we reduce our environmental footprint! If you are giving gifts to multiple people and need multiple boxes, we're happy to accommodate, simply make note at checkout or by email. 

 

Shipping

Your order will be shipped to the address provided upon checkout. Please ensure the address you provide either through PayPal or on the danani website is correct.  If you are sending an item as a gift simply provide this address as the shipping address or add it to your PayPal address book and select it for use at checkout.   

Shipping time frames are in addition to processing/ production times.  

Domestic Shipping

    $6 flat rate priority shipping on all domestic orders! Priority shipping takes 2-3 days. That means even if you buy 10 items you won't have to pay a penny extra for shipping!
    Domestic orders totaling $20 or less will qualify for $3.50 first class shipping, which takes 3-5 days. 
    All domestic orders (USPS Priority Mail AND USPS First Class Mail) will have Delivery Confirmation which can be used to track your package on the USPS website. Priority Mail and First Class Mail delivery date estimates are not guaranteed. If you need a guaranteed date of delivery please contact me to confirm a delivery date and purchase USPS Express Mail delivery.

    Local delivery rates apply to Utah purchases, for local Utah rates use the shipping calculator on the shopping cart page.

     *any promotional shipping, such as shipping using "Free Shipping" coupons will be sent via First Class Mail, unless the weight exceeds 13oz then Priority Mail will be used.


    Rush Shipping/ Express Mail/ Overnight Delivery

    Rush shipping time frames are in addition to order processing/ production times. If you have a deadline you must confirm with me that your order can be processed and shipped in time to get to you.  Purchasing USPS Express Mail delivery is the only way to guarantee your package arrives to you on the date we have established. Please also take into account Processing Times (see processing times section above)

    A little more information about about USPS Express Mail Domestic Shipping: This money-back guaranteed overnight to two-day service (depending on location) includes tracking, proof of delivery, and insurance up to $100. Generally the domestic shipping rates are about $20- $32 depending upon traveling distance and weight of the package, but your exact rate will be calculated based off of your zip code and the current USPS rates.

     

    International Shipping/ Rush International Shipping

    All International Shipping time frames are in addition to normal production times, please see Order Processing above. If you need rush processing as well as rush shipping please contact me prior to placing your order. International shipping times are estimates and cannot be guaranteed. Danani cannot be held responsible for packages lost or damaged while shipping internationally, if you'd like to purchase shipping insurance please contact me.

    • First-Class Mail International is available for orders of $20 and under. International orders sent by First-Class Mail International DO NOT include Track and Confirm numbers. First-Class Mail International can take anywhere from 15 business days up to 4 weeks or more depending on your location.
    • Priority Mail International is available for orders of any amount, rates are determined by location and order total. Delivery in 6 to 10 business days for many major markets. Average number of days may vary based upon origin and destination. Priority Mail International Includes delivery status information with the USPS Track & Confirm tool.
    • Express Mail International is available for orders of any amount, rates are determined by location and order total. Delivery in 3 to 5 business days for many major markets, such as: Australia, China, France (does not include Corsica and Monaco), Great Britain and Northern Ireland, Hong Kong, Japan, Republic of Korea (South Korea), Singapore, Spain (does not include Canary Islands). Average number of days may vary based upon origin and destination. Express Mail International includes delivery status information with the USPS Track & Confirm tool, and insurance against loss, damage, or missing contents up to $100 with additional insurance available up to $5,000 to certain countries.
    In some situations items may be held in customs, please take into consideration the potential for this to add additional time to your delivery. Additional customs fees, duties or taxes are the responsibility of the buyer.

     

    Refunds and Exchanges

    Due to the handmade, made to order and custom made nature of my items I can not accept returns. Please be sure you are in love with your items and that if you have any concerns you contact me prior to placing your order. We take such great care in ensuring your adornments arrive perfectly intact that your items will be packaged both inside protective gift packaging, as well as protective shipping packaging! If in spite of this your items arrive damaged, please contact us. I send out only the best product, but in the unlikely case of defect I will accept exchanges, of unused/ unworn items only. Please contact me if you need more details. If an exchange is required return shipping is the responsibility of the purchaser and returned items must be received in their original condition.